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Accessibility

The Americans with Disabilities Act (ADA) is a comprehensive piece of civil rights legislation prohibiting discrimination and guarantees people with disabilities have the same opportunities as everyone else to participate in the mainstream of American life – to enjoy employment opportunities, to purchase goods and services, and to participate in local government programs and services.

We are committed to creating, promoting and maintaining an accessible community. We want all of our community members to enjoy the benefits of our programs, services and activities. Accessibility enables everyone to attend and participate. We recognize that access is not only a civic rights issue, but our social responsibility to uphold. 

We Are:

  • Installing curb ramps
  • Repairing sidewalks
  • Providing free parking at city meters for those with a windshield placard or disability license plate
  • Enforcing accessibility during construction
  • Eliminating sidewalk obstructions
  • Providing services to people with disabilities

Contacts

For accessibility issues regarding physical access to any of our facilities or parking areas or access to our programs or activities:

Tammy Counts
TCounts@lasvegasnevada.gov
702-229-5055
Relay Nevada 7-1-1

Sue Brown
SBrown@lasvegasnevada.gov
702-229-1218
Relay Nevada 7-1-1

For accessibility issues regarding sidewalks, curbs or streets:

City of Las Vegas Streets & Sanitation Division
702-229-6227
Relay Nevada 7-1-1 

For accessibility issues regarding City Council Chambers: 

City Clerk’s Office
702-229-6311

For issues encountered with any page on our site that present a challenge for users with disabilities, please use the Contact Us form to notify us of website issues.

Notice Under The Americans With Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the city of Las Vegas will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment

The city of Las Vegas does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication

The city of Las Vegas will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in city of Las Vegas programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications To Policies And Procedures

The city of Las Vegas will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all city programs, services, and activities. For example, individuals with service animals are welcomed in city offices, even where pets are generally prohibited.

Commitment To An ADA Compliant Website

The city of Las Vegas strives to ensure that all forms of communications are accessible to all people. We are committed to compliance with the requirements of the ADA, not only because it is the law but also because it is the right and proper approach to providing access to information.
The city is subject to Title II of the ADA and must provide effective communications to individuals with disabilities. The city uses the Internet to provide information regarding programs and services and intends to offer communications about those programs and services through accessible means. 
The city’s policy is to provide website information in text format that is accessible to screen reading devices that are used by people with visual impairments, and offer alternative accessible formats that are identified in a screen-readable format on our website. We will maintain a means of providing access to directions, guidance and information regarding the accessibility of the website. 

City Accessibility Self-Evaluation And Transition Plan Update

The ADA required government entities to conduct a self-evaluation of its service, policies and practices by July 26, 1993, and make modifications necessary to comply with the Title II regulation. 

1993 City of Las Vegas Self-Evaluation
City of Las Vegas Completed Transition Plan ADA Projects Log - 1993-2000

2015 ADA Title II Self-Evaluation & Transition Plan Update

Appendix A - Public Entities’ Responsibilities under Title II of the ADA
Appendix B - Programmatic Accessibility Self-Evaluation Questionnaire
Appendix C - City-Owned Facilities evaluated for Structural Barriers
Appendix D - Facility Barrier Deficiency Reports
Appendix E - Facility Assessment Self-Evaluation Checklists
Appendix F - Streets & Sanitation Division: Curb Ramps and Sidewalks Transition Plan (pending)
Appendix G - Pedestrian Rights of Way Accessibility Improvements Log
Appendix H - Prioritized Facility Deficiency Schedule
Appendix I - ADA Definitions & Acronyms
Appendix J - Public Meetings and Presentation Material

2017 Accessibility Progress Report

Appendix A – ADA Title II WeComply Transcript
Appendix B – 2016 Disability Awareness and Etiquette Class PPT
Appendix C – CLV ADA Public Notice Posting
Appendix D – TTY 771 in CLV Publication Sample
Appendix E – Draft GIS Curb Ramp Map Data
Appendix F – Deficiency Removal Prioritization
Appendix G – Updated Facility Barrier Deficiency Report 2017
Appendix F – Prioritized Facility Deficiency Schedule 2017

Filing A Grievance Procedure

The city of Las Vegas is committed to ensuring that people with disabilities are able to take part in, and benefit from the programs, services and activities offered by the city. Every reasonable effort will be made to address and resolve accommodation requests and grievance complaints.
The city of Las Vegas will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all its programs, services, and activities. For example, individuals with service animals are welcomed in our public facilities, even where pets are generally prohibited. 

Citizen Accommodation Requests

Anyone who requires an auxiliary aid or service for effective communication, written material in an alternate format or a modification of policies or procedures to participate in a city program, service, or activity, should directly contact the ADA Coordinator’s Office as soon as possible but no later than two business days prior to the program or activity. Use the Accommodation Request form below to submit a request for an accommodation. 

ADA Complaint Process

The grievance procedure has been established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the city of Las Vegas. The complete Grievance Procedure can be reviewed below. 
Use the Filing Grievance form below to submit an ADA complaint electronically. 
The complaint should be completed and submitted as soon as possible but no later than 60 calendar days after the alleged violation.
Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint may also be submitted in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem to:

Tammy Counts, Accessibility & ADA Coordinator 
Human Resources Department
495 S. Main St., First Floor 
Las Vegas, NV 89101 

Email: TCounts@lasvegasnevada.gov
Phone: 702-229-5055
Fax 702-464-2557
Relay Nevada 7-1-1

Within seven days of receiving the complaint, the Accessibility & ADA Coordinator Tammy Counts will acknowledge its receipt and provide a copy of the complaint to the appropriate department. Within 30 calendar days, the department will conduct an investigation and encourage a voluntary resolution which may involve meeting with the complainant or designee and any witnesses to discuss the complaint and possible resolutions. If an informal resolution is not reached with the complainant, the Accessibility & ADA Coordinator or designee will respond in writing or in a format accessible to the complainant within 30 days. The response will explain the position of the city and offer options for substantive resolution of the complaint.

If the response by Tammy Counts or designee does not satisfactorily resolve the issue, the complainant or designee may appeal the decision within 15 calendar days after receipt of the response to:

Sue Brown, Administrative Officer
Human Resources Department
495 S. Main St., Second Floor
Las Vegas, NV 89101 

Email: SBrown@lasvegasnevada.gov
Phone: 702-229-1218
Fax: 702-598-0877
Relay Nevada 7-1-1

Within 30 calendar days after receipt of the appeal, Sue Brown or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, Sue Brown or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. 

All written complaints and appeals received, and related responses will be retained by the city of Las Vegas for three years.

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